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How we protect your account and your funds

When you open an account with mposport, we handle your data, deposits and withdrawals according to local law where applicable.

Account encryptionPayment verificationData privacy

Explore Lobby Read FAQ

Our legal position and what it means for you

mposport Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mposport operates under terms designed to comply with local law where applicable. We collect account information, transaction history, and device data only to process your deposits, withdrawals and account access. Payment clearing depends on the rail you choose — DANA and OVO typically clear deposits within

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30–60 seconds; GoPay and QRIS may take 1–2 minutes depending on your bank. Withdrawals are verified before release and may require account-holding confirmation. We retain your transaction records for 12 months and delete dormant account data after 24 months of inactivity. Your access and eligibility depends
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on local law. We do not sell your data to third parties and we keep your login credentials encrypted at all times.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SPEAK TO US

How to reach our legal and support team

If you have questions about your account terms, data requests, or need to report a concern, we're available through multiple channels.

Live Chat Open your account and tap the Help icon in the bottom-right corner. Our team responds instantly to account access, payment and policy questions.

Email Support Send formal legal requests, data access applications or account disputes to our support email. Responses arrive within 48 business hours.

In-Lobby Help Browse our account security FAQ and payment status directly in the Settings section. Answers cover withdrawal holds, deposit reversals and data changes.

TRANSPARENCY INSIDE

How we keep your information safe and your rights clear

Data protection on mposport is built into every account action. Your personal details — name, contact, payment method — are encrypted and stored on secure servers.

Encryption Standard

All account data, payment details and login credentials are encrypted using industry-standard SSL protocols. No unencrypted personal data leaves our servers.

Cookie Policy

Session cookies improve your lobby experience and remember your game preferences. We do not place tracking cookies outside mposport or share cookie data with advertisers.

Data Retention

Transaction records are kept for 12 months. Account information stays active while your account is open. Deleted accounts remove personal data within 30 days.

Identity Verification

Before your first withdrawal, we confirm your name and payment method match your account details. This protects both your funds and our compliance.

Account Changes

Update your email, phone, payment method or contact address directly in Settings. Changes take effect immediately and are logged for security.

Data Access Requests

Email our legal team to download a full record of your account data, deposits, withdrawals and betting history. Exports arrive within 7 business days.

Questions about your legal rights and account terms

You can open an account if you are of legal age where local law permits, provide a valid name and payment method, and live in a region where our service operates. We verify your identity before your first withdrawal. Your eligibility depends on local law.

Log into your account, go to Settings, and select 'Close Account'. We freeze your account immediately and delete your personal data within 30 days. Any remaining balance is returned to your payment method via DANA, OVO, GoPay or QRIS.

We store deposit and withdrawal records for 12 months. You can view your full history anytime in the Account > Transactions section. After 12 months, older records are archived and no longer visible in your lobby.

Yes. Email our support team and request a data export. Include your account email and name. We compile your account info, payment history and betting records into a file sent within 7 business days.

Your DANA, OVO, GoPay or QRIS details are used only to process deposits and withdrawals. We never share payment details with third parties. All payment data is encrypted and stored on secure servers in Indonesia.

Use live chat for urgent account issues. For formal disputes or legal concerns, email our legal contact with your account number, issue date and description. We respond within 5 business days and escalate serious complaints to our compliance team.

Tap 'Forgot Password' on the login screen. We send a reset link to your registered email. Click the link and create a new password. If you no longer access that email, chat with our support team to verify your identity and regain access.

How we protect your account and your funds

How to reach our legal and support team

How we keep your information safe and your rights clear

Encryption Standard

Cookie Policy

Data Retention

Identity Verification

Account Changes

Data Access Requests

Questions about your legal rights and account terms

01 Who can open an account with mposport?

02 What happens if I want to delete my account?

03 How long does mposport keep my transaction records?

04 Can I request a copy of my personal data?

05 What does mposport do with my payment information?

06 How do I report a legal concern or dispute?

07 What is your policy on account access if I forget my password?

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