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Terms & Conditions That Shape Your mposport Account

When you open an account with mposport, you're entering a straightforward agreement: we handle your deposits, withdrawals and live play according to clear rules, and you keep control…

Payment methods & withdrawal rulesAccount security & data protectionYour rights & contact options
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mposport Terms & Conditions That Shape Your mposport Account
GET HELP ON TERMS

How to Reach Us About Your Account

Live Chat Open a chat from inside your account or from our lobby—our team responds during operating hours to answer questions about your account terms, withdrawal rules or how your data is handled.
Email Support Send a detailed question to our support address and expect a response within 24 hours. Use email for formal requests like data access, account changes or complaints about our terms.
Account Settings Update your personal details, review your payment history and manage your account preferences directly from your dashboard without contacting support.
SECURITY & DATA HANDLING

How We Protect Your Information

Data Encryption

Your account credentials, payment details and personal information travel over secure HTTPS connections. We encrypt stored data so only authorised staff can access it during account verification or payment processing.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and check transaction history to prevent fraud and ensure the withdrawal matches your registered account.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and track basic play patterns for security. You can adjust cookie settings in your browser; some features may work differently if cookies are disabled.

Data Retention

We keep your account data for the duration of your membership plus seven years after closure for regulatory and dispute-resolution purposes. You can request deletion of non-essential data by emailing our support team.

Account Access & Changes

You control your account password and security settings. If you suspect unauthorised access, change your password immediately and contact support. We can freeze your account while we investigate.

Questions About Your Data

You have the right to ask what personal information we hold, why we hold it and who we share it with. Submit a data-access request via email or live chat and we'll respond within 14 days.

Frequently Asked Questions About Our Terms

Yes. You can update your email, phone number and address from your account settings at any time. If you need to change your name or identity details, contact support with proof of the change, as we verify these during withdrawal processing.

Use the 'Forgot Password' link on the login page and we'll send a reset link to your registered email. Click the link, set a new password and log in immediately. If you cannot access your email, contact our support team to verify your identity and regain access.

After you request a withdrawal, we verify your account and process the transaction. Most withdrawals to DANA, OVO, GoPay and QRIS clear within 1–5 minutes. Bank transfers may take 1–2 business days depending on your bank's processing schedule.

We do not sell your data. We share information only with payment processors (to confirm deposits and withdrawals) and with legal authorities where the law requires it. Our Terms & Conditions detail these partners; you can request a full list from support.

Yes. Contact support and request account closure. We'll freeze your account, process any pending withdrawals and retain your data only as long as the Terms & Conditions require. You can reopen an account later by registering again.

Change your password immediately from any other secure device. Then contact our support team via live chat or email with details of the suspicious activity. We can freeze your account while we investigate and help you restore full access.

Yes. If we decline or delay your withdrawal, we'll explain why via email. You can dispute the decision by replying to that email or contacting live chat. Our complaints team reviews your case and responds within 7 business days.

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