Reference

How We Protect Your Account and Information

Your privacy matters to us. When you open an account on mposport, we collect only the data we need to verify your identity, process your deposits through DANA…

Account verification onlyEncrypted payment dataNo third-party selling
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mposport How We Protect Your Account and Information
REACH OUR PRIVACY TEAM

How to Ask About Your Data

Email Send a data request to our privacy team at [email protected]. Include your account username and the specific information you want to access or change. We respond within five business days.
Live Chat Open the chat widget in your account lobby and ask for the privacy desk. Available 24/7. Tell us your request and we'll guide you through the process right there.
Account Settings Log in to mposport, go to Settings > Privacy & Data. You'll see your stored information, download options, and a button to request deletion or correction instantly.
DATA SECURITY INSIDE MPOSPORT

How We Keep Your Information Safe

Encrypted Passwords

Your account password is hashed the moment you create it. We never store it in plain text. Even if someone broke into our servers, they couldn't read your password.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. Your card or wallet details are tokenised — we never see the full numbers on our systems.

Cookie Transparency

We use cookies to remember your login, track your game session, and stop fraud. You can disable them in your browser settings, but the lobby may not work smoothly.

Data Retention

We keep your account data as long as you're active. After you close your account, we hold records for seven years where local law requires, then delete them securely.

Staff Access Rules

Only our compliance and support teams can see your full data, and only if you've asked a question or triggered a security check. They sign confidentiality agreements.

Third-Party Policy

We don't sell your data to advertisers or brokers. Payment processors like DANA, OVO, GoPay and QRIS see only transaction details, not your browsing or game history.

What You Need to Know About Your Privacy on mposport

Yes. Log into your account, go to Settings > Privacy & Data, and click Download My Data. You'll get a full list of everything we hold — your profile, deposits, withdrawals, game history and device information. The file arrives in your email within 24 hours.

No. We use your email only to send account alerts, withdrawal confirmations and updates about mposport itself. We don't buy or sell your contact details for email marketing or push ads on other sites.

Your active account data is deleted within 30 days. We keep anonymised transaction records and logs for seven years where local law requires. You can request permanent deletion sooner by emailing [email protected] with your account username.

Your e-wallet or bank details go straight to our payment processor through an encrypted tunnel. We never store the full account numbers. Your wallet provider handles the rest of the chain — we see only confirmation of the deposit.

No. We use cookies only on mposport.best to keep you logged in and prevent fraud. We don't place tracking pixels on other sites or buy data about your behaviour outside our lobby.

Yes. Go to Account Settings > Personal Info and update your name, email or phone number yourself. For bank or e-wallet changes, contact our support team via live chat or email to verify the change for security.

We notify you by email within 48 hours if your account details are compromised. We'll tell you what data was affected, what we're doing to secure it, and steps you should take. You can change your password immediately in Settings.

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